Return and Refund

Return and Refund Policy

Thank you for choosing Baked By Jesil!

At Baked By Jesil, we take pride in our delicious baked goods and strive to provide you with the best quality. If you are not completely satisfied with your order, we’re here to help!

Return Policy

  1. Eligibility for Returns:
    • Due to the perishable nature of our products, we cannot accept returns on any edible items.
    • If you receive a damaged or defective item, please contact us within 24 hours of receiving your order to report the issue.
  2. Damaged or Defective Items:
    • If your order arrives damaged or has a defect, please contact us or send an email store@bakedbyjesil.com with your order number and a description of the issue. We may request photos to help us assess the situation.
  3. Tracking Issues:
    • If your tracking information indicates that your package has arrived but you have not received it, please contact us immediately at store@bakedbyjesil.com. We will work with you to resolve the issue as quickly as possible.

Refund Policy

  1. Processing Refunds:
    • If your order is confirmed to be damaged or defective, we will issue a refund or send a replacement item at no additional cost. Refunds will be processed within 5-7 business days of approval.
  2. Shipping Costs:
    • Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping (if applicable) will be deducted from your refund.

How to Initiate a Return or Report an Issue

  1. To initiate a return or report an issue with your order, please contact us with your order number and details of the issue.
  2. Our customer service team will respond promptly to assist you.

Contact Us

If you have any additional questions about our Return and Refund Policy, please reach out to us:

Please Note:

This policy is subject to change. We encourage you to review this page periodically for any updates.