Terms and Service

Terms and Conditions

Effective Date: [9/29/2024]

Welcome to Baked by Jesil! These Terms and Conditions govern your use of our website (www.bakedbyjesil.com) and services. By using our website and purchasing our products, you agree to be bound by the following terms and conditions.

1. General Terms

  • Baked by Jesil offers baked goods including cookies, pastries, and other related products.
  • Our products are sold online through our website for customers in specific ZIP codes (for local pickup and delivery) and nationwide (for shipping).
  • You must be 18 years or older to make purchases from our website.

2. Order Processing

  • Orders are processed in the order they are received.
  • All orders must be placed through our website. We do not accept orders via phone, email, or social media.
  • Once an order is placed, you will receive a confirmation email. Please review this email to ensure all information is accurate.

3. Pickup and Delivery

  • Pickup: For customers in certain zip codes, pickup is available at our designated pickup location at no additional charge. You will receive an email notification once your order is ready for pickup. Orders must be picked up within [Insert Hours/Days].
  • Delivery: Local delivery is available for customers in certain zip codes. Delivery fees may apply based on the location and order size. Deliveries will be made during standard business hours. You will receive a delivery confirmation once your order has been delivered.
  • Please ensure that someone is available to accept the delivery. We are not responsible for orders left unattended after delivery.

4. Nationwide Shipping

  • We offer shipping to locations within the United States (excluding Hawaii and Alaska). Shipping rates will be calculated based on the size and weight of the order and the shipping destination.
  • We take special care to package our baked goods to ensure they arrive fresh. However, we are not responsible for any delays or damages caused by the shipping carrier once the package is in transit.
  • Estimated delivery times vary based on the destination but generally range from 1-5 business days for standard shipping, delivery or pick up.

5. Product Availability

  • Our products are made fresh, and availability may vary. If a product you ordered is out of stock or unavailable, we will notify you and offer a substitute or a refund.
  • We reserve the right to discontinue or change products and prices at any time without notice.

6. Allergy Disclaimer

  • Baked by Jesil products are made in a kitchen that handles common allergens, including but not limited to nuts, dairy, eggs, and wheat. We do not guarantee that our products are free from allergens. Please consume our products at your own risk.

7. Refunds and Exchanges

  • Due to the perishable nature of our products, we do not accept returns or offer exchanges.
  • If there is an issue with your order, such as damaged or incorrect items, please contact us within 24 hours of receiving your order at [Insert Contact Information], and we will work to resolve the issue.
  • Refunds will only be issued in cases where we are at fault, such as a mistake in processing your order.

8. Cancellation Policy

  • Orders must be canceled within [Insert Timeframe, e.g., 24 hours] of placing the order. Cancellations made after this period will not be eligible for a refund.

9. Privacy Policy

  • We are committed to protecting your privacy. Please refer to our Privacy Policy for information on how we collect, use, and safeguard your personal information.

10. Intellectual Property

  • All content on our website, including images, text, logos, and product descriptions, is the intellectual property of Baked by Jesil. You may not use, reproduce, or distribute any content without our express written consent.

11. Limitation of Liability

  • Baked by Jesil shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of our website or the purchase of our products. This includes but is not limited to, damages for delays, delivery issues, or product quality once shipped.

12. Changes to Terms

  • We reserve the right to update or modify these Terms and Conditions at any time without prior notice. The most current version will always be posted on our website. Your continued use of the website constitutes acceptance of any changes made.

13. Contact Us

  • If you have any questions or concerns regarding these Terms and Conditions, please contact us.